Shipping policy

HALEHERO partners with established manufacturers and freight carriers to deliver premium wellness equipment safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days. Certain products may require additional preparation time depending on manufacturer specifications.

Delivery Method

Most products ship via freight delivery and include curbside delivery as standard. Inside delivery, white-glove service, or installation may be available for select products at an additional cost.

Delivery Timeframes

Estimated delivery timelines generally range from 2–5 weeks after shipment, depending on product type, destination, and carrier availability. Delivery timelines are estimates and are not guaranteed.

Delivery Responsibility

Customers are responsible for ensuring appropriate delivery access. Missed appointments, refused deliveries without documented damage, or inaccessible locations may result in additional fees.